Busmio Terms of Use

IMPORTANT: These terms of use have been machine translated. In case of any discrepancies or conflicts in meaning, Lithuanian version shall prevail.

I. Key terms

1. Administrator – MB "Eupromas" (company code 304581125, registered address Trakų str. 20, Šiauliai), which created, develops, manages, and administers the Platform. The Administrator owns all intellectual property rights to the Platform.
2. Bus – A road vehicle used by the Carrier to transport Passengers on the route described in the Offer.
3. Ticket – A document sent by the Platform to the email address provided by the Passenger, which entitles the Passenger to travel on the Trip. The ticket specifies the booking number, travel date, route, schedule, number of seats reserved, price, and Carrier. The ticket confirms the contract of carriage between the Carrier and the Passenger. The ticket is sent only after the status of the Trip on the Platform changes to "Confirmed" and the Administrator receives payment for all seats reserved by the User for that Trip. These Terms are an integral part of the Ticket purchased by the Passenger and also describe the contractual obligations of the Passenger and the Administrator. The same Ticket is valid only once.
4. Final destination of the trip is the furthest point of the Trip.
5. The place of departure is the starting point or points of the Trip where Passengers are picked up. Passengers are dropped off at the same points or nearby on the opposite side of the street at the end of the Trip.
6. Passenger – a person who has a Ticket entitling them to travel on the Bus.
7. Trip – Passengers traveling by Bus between distant points according to the route and schedule specified in advance in the Offer. Unless otherwise specified in a particular case, the Trip includes only the transport service. Even when a trip to a concert or other event is offered, only the transport service is purchased through the Platform, and the Passenger must arrange for tickets to the event independently. In the case of longer Trips, where the return date is later than the departure date (return not on the same day), the Passenger is also responsible for arranging accommodation, if necessary. The trip also does not include guide services, unless otherwise specified in a specific case.
8. Trip confirmation deadline – is the date and time by which the trip described in the Offer must be confirmed. If, by this deadline, less than 80% (rounded up to the nearest whole number) of the seats on the Bus have been reserved, the status of the Trip on the Platform will be changed to "Group not formed" and registration for the Trip will be terminated. The Administrator reserves the right, at its discretion, to change the status of the Offer to "Confirmed" upon expiry of the Trip confirmation deadline and to continue registration for the Trip even if fewer seats have been reserved.
9. Trip request – a form filled out by the Platform user and submitted to Carriers after confirmation by the Administrator, specifying the name of the trip, the desired route, date, time, and description, as well as other information related to the trip.
10. User – a person using the Platform in any form. For the purposes of these Terms and Conditions, the services include all and any actions that the User may perform on the Platform, including posting a Travel Request or Offer, reading information published on the Platform, booking a Travel destination via the Platform, and receiving data.
11. Offer – a form filled out by the Carrier, specifying the exact travel route and schedule, price, and other important terms and conditions of the service. The trip description, photos, and other data may be transferred from another User's Trip request, based on which the Offer is provided, or may be provided by the Carrier itself.
12. Confirmed trip – A trip whose Offer status on the Platform is "Confirmed." The status of the Offer is changed to "Confirmed" when at least 80% (rounded to the nearest whole number) of the seats on the Bus are reserved before the Trip confirmation deadline or by decision of the Administrator. The Carrier guarantees departure only on the route of the Confirmed trip.
13. Platform – an electronic charter bus booking system owned by the Administrator, where Users can post Offers, submit Travel requests, search for Carriers that can fulfill them, and purchase Tickets. The Platform is available online at www.busmio.com.
14. Terms – these terms of use of the Platform, which establish the procedure for using the Platform, as well as the rights, obligations, responsibilities, and other provisions of Platform users.
15. Intermediate stop – a place on the route of the trip where Passengers get off the Bus for a certain period of time and which is closer to the Departure point than the Final destination.
16. Carrier – A legal entity registered on the Platform, established in accordance with the laws of the Republic of Lithuania, holding a road transport license granting the right to provide passenger and freight transport services.
17. Carrier's service price – The price of the trip specified by the Carrier divided by the number of reserved seats.

II. General provisions

18. The User is given the opportunity to post Travel requests, view Offers and information about Carriers, reserve seats on Trips, and use other services provided by the Platform in accordance with these Terms.
19. The User expresses their agreement with the Terms and their obligation to comply with them in any manner and form when using the Platform. Persons who do not agree with at least one of the terms of the Terms are not entitled to use the Platform.
20. The Administrator reserves the right to unilaterally change the services provided on the Platform and their taxation, as well as any other provisions of the Terms. After changing, amending, or supplementing the Terms, the Administrator must announce the changes, amendments, and supplements to the Terms in a general announcement on the Platform. The Administrator must also obtain the consent of Users registered on the Platform to the changes to the Terms. Once the User has agreed to the changes to the Terms, they may continue to use the Platform. An unregistered User using the Platform is deemed to have agreed to the terms and conditions of the Terms in force at that time.

III. Conditions for posting travel requests and submitting offers on the Platform and other requirements for information published by Users

21. By posting a Travel Request, Offer, or other advertisement, the User assumes full responsibility for the compliance of its content with the terms and conditions of the Terms and the laws of the European Union and its member states in which the User operates. By submitting data in a Travel Request, Offer, or other advertisement, the User confirms and guarantees that the information provided is true, accurate, and complete.
22. Only one identical Travel Request or Offer may be posted on the Platform at a time.
23. The User is prohibited from

23.1. Offering objects or services in the Travel Request other than those specified in these Terms;
23.2. Providing false information in a travel request, offer, request sent via the Platform, or when using other services provided by the Platform;
23.3. Providing information in an offer, in a request sent via the Platform, or when using other services provided by the Platform that violates or may violate the applicable laws of the European Union or the Member State in which the User operates, , is contrary to recognized ethical or moral standards, or does not comply with the requirements of these Terms;
23.4. Advertise or publish information that mentions third parties that compete directly or indirectly with the Administrator in relation to the operation of the Platform. Such information may be removed;
23.5. Publish your contact information in fields not designated for that purpose in the Offer or other advertisement form;
23.6. Offer Passengers to pay for the Trip outside the Platform.

24. It is prohibited to use the Platform for illegal purposes, including, but not limited to

24.1. submitting, publishing, sending, or storing Platform content that would violate any intellectual property rights;
24.2. submitting, publishing, sending, or storing Platform content that is offensive, defamatory, discriminatory, or violates any person's right to image, name, privacy, honor and dignity, business reputation, or other rights and freedoms;
24.3. submitting, publishing, sending, or storing Platform content that could threaten the security of the Platform or its database (programs or documents containing viruses);
24.4. submitting, publishing, sending, or storing Platform content that is used to commit a criminal offense (fraud, etc.). If there are suspicions of possible illegal activity by the User, their Offers or other advertisements may be blocked, and information about possible criminal activity may be forwarded to the relevant supervisory authorities of the European Union or its member state in which the User operates for investigation.

IV. Instructions and conditions for posting a Travel Request

25. Only registered Platform users may post a Travel Request.
26. In order to post a Travel Request on the Platform, the User must fill out the travel information form. The User has the right not to fill out the fields of the Travel Request that are not marked as mandatory.
27. The Administrator has the right to change the Travel Request form at any time without changing these Terms. The Travel Request form asks for information that may include, but is not limited to, the following data

27.1. Name of the trip;
27.2. Place of departure;
27.3. Date of departure;
27.4. Final destination of the trip;
27.5. Time when the final destination of the trip is to be reached;
27.6. How much time you want to spend at each location;
27.7. Description of the trip;
27.8. Maximum acceptable price for the round trip;
27.9. Private or open trip;
27.10. Deadline for receiving offers.

28. Once the trip request form has been submitted, it cannot be edited, except in cases where the Administrator rejects the trip request and asks for it to be revised.
29. Once the user has completed the Trip request form, the Administrator checks that the information provided complies with these Terms and, if no obstacles are found, approves it and publishes it on the Platform page accessible to Carriers or sends it directly to the relevant Carriers by email.

V. Instructions and conditions for submitting and accepting offers

30. Only Carriers registered on the Platform who have duly completed the Carrier registration form and paid the registration and identification fee may submit Offers. The Administrator shall verify the compliance of the information provided with these Terms and, if no obstacles are found, shall confirm the Carrier's registration.
31. In order to submit an Offer, the Carrier must first upload a description of at least one bus with which it intends to transport Passengers. The Carrier must specify the bus model, registration number, number of seats, and other data specified in the relevant form.
32. Carriers may submit Offers in response to Travel Requests. In order to submit an Offer, the Carrier must complete the Offer Form. The User has the right not to fill in the fields of the Offer Form that are not marked as mandatory.
33. The Administrator has the right to change the Offer form at any time without changing these Terms. The Offer form asks for information that may include, but is not limited to, the following data

33.1. the price of the trip;
33.2. the exact itinerary;
33.3. the time of departure from the Place of Departure;
33.4. the travel schedule;
33.5. the luggage transport procedure;
33.6. the travel confirmation deadline;
33.7. other important terms and conditions of service provision.

34. When filling out the Offer form, the Carrier may indicate the full price of the trip for each of the buses described above. Only one of the options offered may be selected before confirming the Offer. The Platform calculates the trip price per passenger based on the data provided in the Offer.
35. The Platform provides information about the received Offer to the User who submitted the Trip request.
36. After receiving information about the trip price and other conditions, the User who submitted the trip request selects the most suitable Carrier and the price option offered by them.
37. If the person who submitted the travel request does not select a Carrier by the specified deadline, the Administrator shall confirm the option with the lowest price and open registration for the Trip.
38. Once registration for the Trip is open, the Offer becomes public and cannot be changed.
39. The Carrier reserves the right to create a new Offer based on an Offer that has already been submitted, as well as to submit an Offer on its own initiative without receiving any Travel requests. Once the Carrier has completed the Offer form, the Administrator checks that the information provided complies with these Terms and, if no obstacles are found, approves and publishes it.
40. Offers may be posted no less than 10 days before the scheduled departure time.
41. The Administrator reserves the right to cancel already published Offers if it finds significant errors in their terms and conditions, such as an incorrect price for booking a place on the Trip, or to correct these errors if no one has yet booked a place on the specific Trip. The Administrator undertakes to inform the Carrier of any changes to its Offer.

VI. Seat reservation instructions and conditions

42. Seats can be reserved by both registered and unregistered Platform Users who are 18 years of age or older.
43. Before booking a seat for a Trip, the User must read these Terms and ensure that the described procedure and terms of service are acceptable to them.
44. By booking a place on a Trip with the status “Group being formed,” the User agrees that if the group is not formed or the Trip is canceled, the Trip may not take place and the User will have no claims against the Administrator or the relevant Carrier.
45. By booking Seats, the User agrees to pay the price of the seats booked on the Bus, which includes the price of the Carrier's services, Platform service fees, and other applicable fees and/or charges in specific cases. Offers may specify two prices: the maximum possible price of the Trip, which is charged at the time of booking or authorized for later charging, and a lower Travel price, which applies when the Bus reaches a certain occupancy level specified in the Offer. When the lower price is applied, the User is either refunded the difference between the prices or the amount lower than the amount authorized at the time of booking is immediately charged. Unless otherwise specified in a particular case, if the User books a one-way or return Trip, the same price applies as for a round trip.
46. Individual Carriers may apply different terms for the provision of services. Before booking a Travel Seat, the User must independently familiarize themselves with the terms of the relevant Carrier. In most cases, the terms themselves or references to them are provided in the Offers or Carrier descriptions posted on the Platform. The Administrator does not participate in the drafting of the Carriers' terms for the provision of services and is not responsible for their content.
47. Unless otherwise specified in a particular Offer, one adult Passenger may carry one child under the age of 7 free of charge, provided that the child does not occupy an additional seat. Information about possible discounts, if applicable, is provided separately in each Offer. A User who has booked a Travel place with a discount that is only available to persons of a certain age must present an identity document proving the passenger's age to the Carrier's representative before the Trip.
48. After reviewing the description and conditions of the Trip, the User must click the purchase button on the relevant Offer page or in the list of Offers in order to reserve seats. When submitting an order, the User must select the number of seats they wish to reserve in each passenger age group and enter their first name, last name, and email address.
49. When the Trip is to be carried out by Bus, where it is possible to choose seats, the User must select the seats they wish to reserve, otherwise the Platform may automatically assign seats that are not next to each other.
50. After filling in the booking details, the User must pay for the booking. While the group is still being formed, the money may not be debited immediately, and the payment system used by the Administrator will only save the data for later debiting.
51. Upon successful submission of the order, the User will receive an email confirming receipt of the order. The User will also receive information by email about changes in the status of the Trip for which the User has reserved a place or places on the Platform.
52. The Trip reservation is considered confirmed only when the status of the Trip on the Platform changes to “Confirmed” and the User successfully pays for all reserved seats on the Trip. Before the Confirmed Trip, the User will receive an email with the Ticket. In certain cases described in advance in specific Offers, the Platform recalculates the price of a seat depending on the occupancy of the Bus (the price may be reduced if the occupancy is higher), therefore, Tickets are sent to Users only after registration for the Confirmed Trip has ended. Unless otherwise specified in a specific case, Tickets are sent no later than 48 hours before the start of the Confirmed Trip.
53. Unless otherwise specified in a particular case, the Travel confirmation deadline is 7 days before the departure date. The specific Travel confirmation deadline, until it has passed, is displayed in each Offer.
54. If the User notices that the status of the Trip on the Platform is “Confirmed” but has not received either the Ticket or information about the failed order, they must contact the Administrator via the email address provided on the Platform or by filling out the appropriate form at least 36 hours before the Confirmed trip.
55. Upon completion of registration for the Confirmed Trip, the Administrator shall provide the Carrier with a complete list of Tickets or access to electronic means allowing for scanning and automatic verification of Tickets presented by Passengers.

VII. Procedure for refunding money paid for Trips and submitting claims

56. Money paid for a Trip is non-refundable, except in the following cases

56.1. when the trip does not take place because the group has not been formed (the status of the Offer on the Platform changes to “Group not formed”). The money is refunded only if it has been deducted beforehand;
56.2. when the User did not go on the Trip because the Carrier or the Administrator canceled the Trip (the status of the Offer on the Platform changes to “Canceled”);
56.3. when the User did not go on the Trip because the Carrier did not arrive at the Departure Point on time.

57. If the Administrator has not yet settled accounts with the Carrier for a specific Trip, the money paid by the User for the Trip shall be refunded to the same bank account from which it was paid within 7 (seven) business days from the occurrence of the circumstances described in subparagraphs 56.1-56.3.
58. Passengers must submit complaints and claims regarding a Confirmed Trip that did not take place or was not performed properly without prior notice as soon as possible, but no later than within 3 (three) business days after the end of the specific Trip. If the Passenger or his representative has not submitted any complaints or claims within the specified time, it shall be deemed that the services have been provided to him properly.
59. The Carrier must record any damage caused by the Passenger to the Bus or its inventory as soon as possible, but no later than the start of any other trip on the same Bus. The Carrier must submit a claim to the Passenger for the damage caused i) no later than the next working day after the end of the Trip, if the Trip ends on a weekend, public holiday, or working day after 2 p.m., or ii) on the day of the end of the Trip, if the Trip ended between midnight and 2 p.m. If the Carrier has not submitted a claim within the specified time, it shall be deemed that the Passenger has fulfilled his obligations properly.
60. All claims and complaints where the Administrator is not the party at fault shall be resolved between the Carrier and the Passenger. Upon receiving such complaints or claims, the Administrator shall forward them to the responsible party.
61. For a refund due to a service not provided or improperly provided by the Carrier after the deadline specified in clause 57, the Passenger must contact the Carrier directly. Upon deciding to satisfy such a request, the Carrier shall settle with the relevant Passenger or Passengers directly by refunding the full amount paid by them for the Travel place or places (including the Platform's commission and service fees).

VIII. Instructions and conditions for placing other advertisements

62. If the User wishes to place an advertisement or any other type of advertisement on the Platform, except for a Trip request, Bus description or Offer, they must contact the Administrator using the contact details provided on the Platform's contact page or by filling in the appropriate contact form. Instructions and conditions for placing different types of advertisements, including advertisements, are published on the relevant page of the Platform or this information is provided to the User directly in response to their request. When the User orders a service for the placement of advertisements or any other type of advertisement on the Platform that is not described or not fully described in these Terms, an additional document is drawn up, setting out the relevant specific conditions, including, but not limited to, the price of these services.

IX. Consequences of violating the Terms

63. When submitting a Trip request, Bus description, Offer, or using other services provided by the Platform, the User must comply with the terms and conditions set forth in these Terms. Depending on the nature of the violation, the Administrator has the right to block Trip requests, Bus Descriptions, or Offers that do not comply with the Terms, the laws of the European Union and the Member States in which the User operates, by notifying the User who posted the Trip Request, Bus Description, or Offer.
64. The User shall be informed of sanctions imposed for violation of the Terms by email to the address specified in their account. The Administrator's right specified above does not exempt the User from responsibility for the accuracy of the information provided and its compliance with legislation.
65. The Administrator reserves the right to terminate the User's access to or use of the Platform at any time without prior notice for violations of the Terms or legal acts.

X. Liability

66. All parties mentioned in these Terms are responsible for fulfilling their obligations.
67. The Administrator acts only as a disclosed intermediary and provides technical means for Passengers to gather for joint Trips, find Carriers capable of implementing Trips, and ensure timely settlement between the parties. The Administrator is not responsible for the implementation, safety, and quality of the Trip, nor is it responsible for the behavior of Passengers during the Trip.
68. The Carrier must ensure the safe transportation of Passengers and their luggage, as well as proper and courteous service. The Carrier assumes full responsibility for the implementation, safety, and quality of the Confirmed Trip. The Passenger must address any complaints regarding the improper performance of the Trip directly to the Carrier. The Carrier responsible for the performance of a specific Trip is always indicated in the Offer and on the Ticket.
69. The Carrier collects Passengers at the time and place specified on the Ticket, transports them and returns them along the route specified on the Ticket. Neither the Carrier nor its representative provides guide services. Upon reaching the destination, the Passenger independently visits the sites and engages in other chosen activities.
70. The Carrier is not liable for injuries, health problems, or other incidents that occur after the Passenger has left the Bus.
71. The Passenger undertakes to arrive at the departure points specified on the Ticket on time. The Carrier does not wait for latecomers.
72. Before boarding the Bus, the Passenger must present their Ticket (printed on paper or displayed on a mobile device) to the driver or provide the first and last name specified during the booking. It is strictly forbidden to copy or otherwise reproduce tickets. If two Passengers present the same ticket, the Bus driver may ask them to present a document confirming their identity and allow only the person in whose name the seat or seats on the vehicle are reserved to board the Bus. Persons who use tickets illegally may be prosecuted in accordance with the laws of the Republic of Lithuania.
73. Passengers undertake not to throw objects around on the Bus, break or otherwise damage the Carrier's inventory, litter, and to maintain general order. Passengers who fail to comply with these obligations shall be liable for any damage caused to the Bus or to the Carrier's or other persons' property on the Bus, whether intentionally or through negligence.
74. Passengers undertake to sit in the seat specified on their ticket. Any damage to a specific seat on the bus noticed by the Carrier after the Trip shall be deemed to be the responsibility of the passenger in whose name the seat was reserved. If, upon boarding the Bus, the Passenger notices that something in or near their seat is broken, torn, stained, or not working, they must immediately inform the Carrier's representative (the Bus driver or another person). To avoid misunderstandings, it is recommended to take a photo or photos showing the broken, torn, stained, or malfunctioning object.
75. Passengers undertake not to smoke, consume alcohol, narcotics or psychotropic substances during the Trip. Persons who are intoxicated, intoxicated, or behaving inappropriately for other reasons, who do not comply with generally accepted standards of behavior and thus cause discomfort or danger to others, will not be allowed on the Bus, even if they have a valid Ticket. In such cases, the money paid for the Ticket will not be refunded.
76. The Administrator is responsible for the protection of personal data and the fulfillment of other obligations under the laws of the Republic of Lithuania and the European Union. The Administrator also takes care of the technical placement of information provided in the Travel Inquiry, Bus Description, Offer, or other advertisement, and the technical maintenance of the Platform's database, and strives to resolve any technical problems and disruptions to the Platform's operation as quickly as possible, but does not guarantee that the Platform will function without interruption or error, or that any deficiencies will be corrected. The Administrator also does not guarantee that Travel Requests, Offers, and other Platform services will be protected from viruses or other harmful components. Any material that the User reads, downloads, or otherwise obtains through the use of the Platform is done at the User's own discretion and risk, and the User must take appropriate security measures. The User is solely responsible for any damage caused to their health, computer system or information stored therein, and the User also assumes all costs arising from this for maintenance services, data recovery, corrections or repairs.
77. The Administrator shall not be liable for the accuracy or content of information provided in Travel Requests, Bus Descriptions, Offers, advertisements published on the Platform or other advertisements, or in requests sent via the Platform. The Administrator shall not be liable for any damage caused to the User or third parties due to the content of Travel Requests, Bus Descriptions, Offers, advertisements or other advertisements and/or their placement on the Platform. The advertiser is solely responsible for the advertisements published on the Platform, their content, and their legality.
78. The User is responsible for the proper use of login details and passwords. The Administrator shall not be liable for any damage suffered by the User as a result of third parties using this information.

XI. Intellectual property

79. The Administrator is the owner of all rights to the Platform and has the exclusive right to use them.
80. Any processing, copying, and/or other use of the Platform's content and design by third parties without the Administrator's written permission and/or in violation of the Terms constitutes a violation of copyright and other rights, resulting in liability under the laws of the Republic of Lithuania.
81. The User agrees that the Administrator has the right to use photographs of Travel Requests, buses, Offers and/or company or brand logos for the Administrator's advertising purposes without disclosing the User's personal information. The User agrees that their Travel Requests, Bus Descriptions, Offers, including any intellectual property, will become part of the Platform's database and will be stored and used by the Administrator or its authorized persons in the manner prescribed by law for an unlimited period of time.
82. Neither the Administrator nor any other third party using Travel Requests, Bus Descriptions, or Offers shall be obliged to pay the User any copyright or other remuneration for the use of such content.

XII. Personal data protection

83. The Administrator has the right to process and manage personal data provided by the User during registration or later when using the Platform, or collected by the Administrator in other ways (hereinafter referred to as Personal Data), in accordance with the procedure and for the purposes specified in the Terms. The Administrator ensures the rights of data subjects in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the processing of personal data.
84. Personal data is processed for the purposes of the effective operation of the Platform (proper provision of services, including but not limited to Travel Requests, Bus Descriptions, Offers, advertising and other announcements, Ticket Generation, Provision, Registration, and Platform Database Administration). Personal data is also processed for direct marketing purposes. The Administrator collects this Personal Data automatically. The Administrator may collect and process personal data for other legitimate purposes defined in advance before collecting personal data.
85. When registering on the Platform, the User must provide their first name, last name, email address, telephone number (if necessary), and indicate their position in the company they represent (if necessary). All such Personal Data is obtained directly from the User. In order to log in to the Platform, the User must also create a password for their account. The Platform automatically records the language used during registration.
86. By agreeing to these Terms and submitting Personal Data, the User

86.1. Grants the Administrator the right to manage and process the User's personal data to the extent and for the purposes set out in these Terms. The consent to manage and process the User's personal data is valid only for the future;
86.2. Declares that he/she submits his/her Personal Data of his/her own free will and agrees that the data he/she submits will be stored and processed in the Platform's database for 2 (two) years from the User's last login to the system.

87. The User also agrees that when using the Platform, the system will record the actions performed with the User's account. These actions include, but are not limited to, account creation/registration, successful/unsuccessful login to the account, logout from the account, and password changes. The nature of these actions, the date and time they were performed, the email address used to log in, and the IP address are recorded. This data is stored and processed in the Platform's database for one (1) year from the date of recording.
88. The User's Personal Data for direct marketing purposes is collected and used only with the User's consent to the collection and processing of such data. This data will be stored and processed in the Platform's database for 2 (two) years from the date the User last viewed the newsletter sent to them.
89. The user has the right to refuse to receive offers, notifications, newsletters, or other information sent to them for direct marketing purposes by clicking on the link to opt out of receiving such information at the bottom of the email sent to them or by informing the Administrator via the email address provided on the Platform's contact page and/or by filling out the contact form. The withdrawal of consent to the use of data for direct marketing purposes does not affect the lawfulness of data processing based on consent prior to the withdrawal of consent.
90. The User confirms that the Personal Data provided on the Platform is accurate, complete, and correct.
91. The Administrator declares that

91.1. Requests submitted by unauthorized third parties in electronic or other form to provide them with information about the User will be denied, except in cases where the written request specifies the legitimate purpose of the use of the User's data, the appropriate legal basis for the provision and receipt of the data, and the scope of the User's data requested.
91.2. The confidentiality requirement shall not apply and information (Personal Data) may be provided without the written consent of the User when such information is required to be provided by the state institutions of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania.
91.3. When processing the User's personal data, the Administrator reserves the right to disclose it to third parties for the purposes and to the extent necessary to provide a specific product or service. Personal data may also be transferred to third parties in other cases and in accordance with the procedure provided for in the laws of the Republic of Lithuania.
91.4. The Administrator is not responsible for the processing of the User's personal data on websites belonging to third parties, including in cases where the User accesses them via links on the Platform. The User should familiarize themselves with the terms of use and privacy policy of each such website separately.
91.5. The Administrator shall, within 5 (five) working days, inform the data recipients about the User's Personal Data destroyed at the request of the User or his authorized representative, and the suspension of Data processing activities, except in cases where it would be impossible or excessively difficult to provide such information. In such a case, the State Data Protection Inspectorate must be notified immediately.

92. The User has the right to

92.1. Know and be informed about the processing of their Personal Data;
92.2. To view and change their Personal Data by logging into their registered User account (data provided by the User during registration), by submitting an identity document to the Administrator or by electronic means that allow for proper identification of the person, as well as to receive a document containing their Personal Data, except in cases where this violates the rights and legitimate interests of other persons;
92.3. Request the correction or destruction of their Personal Data or the suspension, except for storage, of the processing of their Personal Data when the Personal Data is processed in violation of the provisions of the law;
92.4. To object to or withdraw at any time the consent on the basis of which their Personal Data is processed. Disagreement or withdrawal of consent at any time on the basis of which Personal Data is processed shall terminate the User's ability to use the Platform;
92.5. Request the transfer of data to another data controller;
92.6. Lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania or another personal data protection supervisory authority operating in the User's country and responsible for compliance with personal data protection rules and the examination of data subjects' complaints (hereinafter referred to as the Inspectorate) regarding personal data protection violations;

93. The Administrator must

93.1. Create conditions for the User to exercise the above-mentioned User rights;
93.2. Upon receipt of personal data, provide the following information:
93.2.1. Your name, legal entity code, and contact details;
93.2.2. The purposes of personal data processing for which you intend to process personal data, as well as the legal basis for data processing, including information about the possible consequences of not providing data;
93.2.3. If the recipients of the data are predetermined, indicate the recipients of the personal data or their categories;
93.2.4. The period for which the personal data will be stored or, if this is not possible, the criteria used to determine that period;
93.2.5. Inform about the right of the data subject to request that the Controller allow access to the data subject's personal data that the User cannot access themselves and to correct or delete it, or restrict the processing of the data, or the right to object to the processing of the data, as well as the right to data portability;
93.2.6. Inform the person of their right to lodge a complaint with the Inspectorate.
93.3. In the event that the Administrator seeks to process personal data for a purpose other than that for which the personal data was collected, the Administrator shall, prior to further processing of the Personal Data, provide the User with information about the other purpose and all other information specified in clause 93.2 of these Terms;
93.4. In cases where Personal Data is not obtained from the User, inform the User thereof, providing information about the source of the Personal Data and, where applicable, whether the data was obtained from publicly available sources, as well as all other information specified in clause 93.2 of these Terms; This must be done within a reasonable period of time, but no later than within 30 calendar days. In cases where such Personal Data is used to maintain contact with the User, this information must be disclosed no later than when first contacting that User. In cases where personal data is to be disclosed to another data recipient, this information must be disclosed to the User no later than when the data is first disclosed to the data recipient;

94. By submitting a written request and providing the Administrator with a document confirming the identity of the person or other means that allow the person to be properly identified, the User has the right to obtain information on whether Personal Data related to him/her is being processed, from what sources and what Personal Data has been collected, as well as the information specified in subparagraphs 93.2.2–93.2.6 and paragraph 93.4 of these Terms, as well as information on which data recipients have been provided with Personal Data during the last 1 (one) year. Written inquiries to the Administrator shall be submitted to the e-mail address indicated in the contact information.
95. Upon receiving a written request, the administrator shall shall respond whether the User's Personal Data is being processed, provide a copy of the Personal Data and other information requested by the Data Subject, as specified in paragraph 94 of these Terms, no later than within 30 calendar days from the date of the User's request. The information shall be sent to the same email address from which the User's written request was sent, unless the User specifies another email address or other contact details to which the information should be sent.
96. Upon receipt of a written request from the User regarding the inaccuracy, incompleteness, or inaccuracy of their Personal Data, the Administrator shall immediately verify the Personal Data and, upon the User's written request submitted by email, after verifying/ verifying the identity of the Data Subject and the compliance of the documents confirming the Personal Data with the requirements of legal acts, immediately corrects the incorrect, incomplete, inaccurate Personal Data or suspends the processing of such Data, except for storage; also, upon receiving a request from the User regarding the illegality or unfairness of the processing of their Data, the Administrator shall immediately verify the legality and fairness of the processing of the Data and, upon receiving a written request, after verifying/ verified the compliance of the person's documents with the requirements of legal acts, immediately destroy the unlawfully and unfairly collected Personal Data or suspend the processing of such Data, except for storage. In both cases of the User's request, the Administrator shall immediately inform the User about the correction, destruction, or suspension of data processing of the Personal Data performed or not performed at the User's written request.
97. Upon receipt of a written request from the User to delete his/her Personal Data, after verifying/confirming the User's identity and the compliance of the documents confirming the Personal Data with the requirements of legal acts, the Administrator shall immediately delete the Personal Data if:

97.1. The personal data is no longer necessary to achieve the purposes for which it was collected or otherwise processed;
97.2. The User revokes the consent on which the data processing is based and there is no other legal basis for processing the data;
97.3. The circumstance provided for in paragraph 96 of these Terms exists;

98. When the Administrator has publicly disclosed Personal Data and is required to delete the Personal Data, the Administrator must take all possible measures to inform other data controllers known to him that the User has requested that such data controllers delete all references to that personal data or copies or duplicates thereof.
99. In exercising their right to object to the processing of their Personal Data, the User must submit a written notice (or, in certain cases, click on the objection/opt-out link) of their objection or withdrawal of consent to the processing of their Personal Data. Upon receiving the notification, the Administrator shall terminate the processing of Personal Data within 7 calendar days and notify the User thereof, or such notification shall be displayed automatically upon the User's withdrawal of consent.
100. The User has the right to request that the Administrator restrict the processing of Personal Data when

100.1. The User disputes the accuracy of the data for a period during which the Administrator can verify the accuracy of the personal data;
100.2. The processing of Personal Data is unlawful and the User does not agree to the deletion of the data;
100.3. The Administrator no longer needs the Personal Data for processing purposes, but the User needs it in order to assert, exercise or defend legal claims.

101. When the processing of Personal Data is restricted, such Personal Data may be processed, except for storage, only with the consent of the User or for the purpose of asserting, exercising, or defending legal claims, or protecting the rights of another natural or legal person, or for reasons of public interest.
102. Upon the User's written request to completely suspend the processing of their Data, the Administrator shall store the Personal Data whose processing has been suspended until it is corrected or destroyed. The Administrator shall perform other processing activities only
102.1. for the purpose of proving the circumstances under which the data processing activities were suspended;
102.2. if the User gives consent to further processing of their personal data;
102.3. if it is necessary to protect the rights and legitimate interests of third parties.
103. Upon receiving a written request from the User to transfer their personal data, the Administrator must provide the User with their personal data in a structured, commonly used, and machine-readable format. The User also has the right to request that the Administrator transfer the Personal Data directly to another data controller.
104. The Administrator shall also ensure other rights and legitimate interests of personal data subjects guaranteed by the laws of the Republic of Lithuania and the European Union.
105. The User may exercise their rights through a representative. Representatives acting on behalf of the User must provide the Administrator with a document confirming their representation. If the laws of the Republic of Lithuania so provide, the document confirming representation must be notarized.
106. The Administrator shall provide all written information in Lithuanian or English. Written information shall be provided to the User via the email address specified by the User.
107. The Administrator has the right to refuse to implement the User's rights for a reasoned reason, informing the User of the possibility to lodge a complaint with the Inspectorate and to use other means of legal protection.
108. The User may submit a complaint and take other actions by contacting the State Data Protection Inspectorate of the Republic of Lithuania, which supervises the Administrator's management, processing, storage, and other actions, or to the state personal data protection supervisory authority operating in the User's country.

XIII. Information protection measures

109. The Administrator implements the necessary organizational and technical security measures for the processing of the User's personal data, which help to protect Personal Data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing. The security measures implemented by the Administrator include the protection of the Administrator's personnel, information, information networks, databases, the Administrator's and other premises where the Platform's information and operating systems are located, and the Administrator's technical equipment.
110. The Administrator also uses software and other means to protect the User's login details.
111. The Administrator emphasizes that the User is solely responsible for the confidentiality of their login details. The password used by the User must be unique, consist of at least 8 characters, and not contain any personal information. The password must be changed regularly and must be changed by the User upon first login, except in cases where the User created the password themselves during registration on the Platform. The User should also log out of the browser after finishing work to ensure that no one can use the User's email, personal information, or login details.
112. The Administrator undertakes to ensure maximum security of the User's personal data that it processes, but given the nature of the services provided, the Administrator cannot and does not guarantee the absolute security of the information transmitted by the User, including personal data.
113. The Administrator stores the User's personal data for as long as necessary to implement the Terms and the specified purposes. The User's data is destroyed 2 (two) years after the User's last login. Correspondence with the User is stored for no longer than 2 (two) years from the date of the last correspondence. For direct marketing purposes, data is stored for no longer than 2 (two) years from the date the User last viewed the newsletter sent to them. The data described in clause 87 of these Terms regarding actions performed with the User's account is stored and processed in the Platform's database for 1 (one) year from the date of recording this data.
114. When Personal Data is no longer necessary for the purposes of processing and implementation of the Terms, it shall be destroyed, except for data that must be transferred to state archives in cases specified by law.
115. Personal Data protection risk factors

115.1. Unintentional, when Personal Data protection is violated due to accidental reasons (data processing errors, deletion or destruction of information storage media, data records, etc., or system malfunctions due to power outages, computer viruses, etc.);
115.2. Intentional, when the protection of personal data is violated deliberately (unlawful intrusion into premises, information systems, computer networks, malicious violation of established rules for the processing of personal data, deliberate dissemination of computer viruses, theft of personal data);
115.3. Unforeseen events (lightning, fire, flood, inundation, storm, electrical installation fire, accidental technical failure, and other force majeure and/or uncontrollable factors, etc.).

116. In the event of a personal data breach, the Administrator shall determine the degree of impact, damage, and consequences of the personal data breach on a case-by-case basis.
117. In the event of a personal data breach, the Administrator shall, without undue delay and, where feasible, within 72 hours of becoming aware of the personal data breach, notify the State Data Protection Inspectorate of the Republic of Lithuania, except in cases where the personal data breach is unlikely to pose a risk to the rights and freedoms of individuals. Where a personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the Administrator shall also communicate the personal data breach to the Users concerned without undue delay.

XIII. Cookies

118. The Platform uses its own and third-party cookies for the proper functioning of the Platform and the provision of services. Cookies are small pieces of information stored in the User's web browser, computer, or mobile device. Cookies help the Administrator recognize the User as a previous visitor to the Platform, save the User's actions on the Platform, preferences, and customize the Platform's content. Cookies are a common practice on the Platform that facilitates the User's browsing of the visited website and simplifies access to the published information.
119. The Administrator uses cookies to determine the habits of Users visiting the Platform and to improve the User's experience on the Platform. Cookie information may include data about how the User uses the Platform, their computer's IP address, browser type, demographic data, and, if the User accesses the Platform from a third-party website, the URL of that website. It may also include the User's first and last name, email address, or other data provided by the User on the Platform during registration.
Cookies enable the Platform to function effectively and improve the services provided, as well as provide information to the Administrator for statistical or advertising purposes.
120. The User can find information about the cookies used on the Platform and their purposes in the Platform's cookie policy (hereinafter referred to as the Cookie Policy).
121. The User gives their consent to cookies when they first register on the Platform, if the User's browser accepts cookies – without deleting and/or changing them, by checking/clicking the “I agree” checkbox/button. The User's consent to the use of cookies is valid for the entire period of the User's use of the Platform.
122. The User may revoke their consent to the use of all or some cookies by changing their browser data and settings. If the User revokes their consent to the use of cookies, certain functions of the Platform may be disrupted or become unavailable.

XIII. Applicable law and dispute resolution

124. The activities carried out on the Platform are governed by the laws of the Republic of Lithuania. Any disputes arising from or related to the Platform's activities shall be resolved through negotiations, and if no agreement can be reached, in a competent court of the Republic of Lithuania.
125. Disputes between the Administrator and the User shall be resolved in the court of the Administrator's place of registration.
126. When submitting a request and/or complaint to the Administrator, the User must submit their claims in writing and send them to the email address indicated on the Platform's contact page or by filling out the contact form. If the User disagrees with the Administrator's response, they may refer the dispute to the State Data Protection Inspectorate of the Republic of Lithuania, the personal data protection supervisory authority operating in the User's country, or the competent court of the Republic of Lithuania. Legal disputes shall be examined in accordance with the procedure established by law.

XIV. Final provisions

127. The Terms shall come into force from the moment the User confirms their acceptance and starts using the Platform. The Terms shall remain in force throughout the entire period of the relationship between the User and the Administrator.
128. The Cookie Policy approved by the Administrator shall also apply to the Administrator and the User.
129. At the User's request, the Administrator may familiarize the User with the Administrator's approved Personal Data Processing Terms (available only in Lithuanian), which the Administrator follows when processing personal data.

2024-12-05 edition (2025-04-02 revised term Platform)